Apply for Beta Sign in

Terms of Service

Last updated: 3 May 2026

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your access to and use of the Zappwise platform, including the website at zappwise.com, related applications, APIs, and services (collectively, the "Service"). The Service is operated by Zappwise AB, a company registered in Sweden ("Zappwise," "we," "us," or "our").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to both you individually and the organization.

2. The Service

Zappwise is a real estate listing workflow platform that helps real estate professionals create, process, and publish property media and listings. The Service includes media creation, media processing, and listing creation tools.

The Service is currently offered as a free beta. Features, functionality, and availability may change during the beta period. We may introduce paid plans in the future, and we will provide reasonable notice before any charges apply to your account.

3. Eligibility and Accounts

3.1 Eligibility

You must be at least 16 years old to use the Service. By using the Service, you represent that you meet this requirement and have the legal capacity to enter into these Terms.

3.2 Account registration

To use the Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information.
  • Keep your account information up to date.
  • Keep your password confidential and secure.
  • Notify us immediately of any unauthorized access or security breach.
  • Be responsible for all activity that occurs under your account.

3.3 Business and consumer users

The Service is designed primarily for business users (real estate professionals, brokerages, marketplaces). If you are a consumer (acting outside your trade, business, or profession) and reside in the EU, EEA, or UK, certain mandatory consumer rights apply to you and prevail over conflicting provisions in these Terms.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful, fraudulent, or harmful purpose.
  • Upload content you do not have the rights to upload, including content that infringes intellectual property, privacy, or other rights.
  • Upload photos containing identifiable individuals without their explicit, documented consent. The Service is intended for property-only photography.
  • Upload malware, viruses, or any code intended to disrupt, damage, or gain unauthorized access to systems or data.
  • Attempt to reverse engineer, decompile, or extract source code from the Service, except as permitted by mandatory law.
  • Circumvent or attempt to circumvent any security or access controls.
  • Use the Service to harass, threaten, defame, or harm any person.
  • Scrape, crawl, or extract data from the Service except as expressly permitted via our APIs.
  • Resell, sublicense, or otherwise commercially exploit the Service without our written consent.

5. Your Content

5.1 Ownership

You retain all ownership rights in the photos, listings, descriptions, and other content you upload or create through the Service ("Customer Content"). We do not claim ownership of your Customer Content.

5.2 License to operate the Service

You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify, transmit, display, and process your Customer Content solely as necessary to provide, maintain, and improve the Service for you. This license ends when you delete your Customer Content or close your account, except where retention is required by law or for legitimate operational purposes (such as backups, which are deleted on a rolling schedule).

5.3 No AI training

We do not use your Customer Content to train, fine-tune, or develop our own or any third party's AI or machine learning models. Customer Content is processed by our third-party service providers only to provide the requested service to you.

5.4 Your responsibility

You are solely responsible for your Customer Content and for ensuring you have all necessary rights, consents, and permissions to upload it and have it processed by the Service. You represent and warrant that your Customer Content does not violate any law or any third party's rights.

6. Intellectual Property

The Service, including all software, text, graphics, logos, trademarks, and other content (excluding Customer Content), is owned by Zappwise AB or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms.

"Zappwise" and related logos are trademarks of Zappwise AB. You may not use them without our prior written consent.

7. Third-Party Services

The Service may integrate with third-party services to deliver certain features. Your use of any third-party services is subject to their own terms and privacy policies. We are not responsible for the practices, content, or availability of third-party services. Our current subprocessors are listed in our Privacy Policy.

8. Fees and Payment

The Service is currently provided free of charge during the beta period. We reserve the right to introduce paid plans in the future. If we do, we will provide at least 30 days' advance notice and you will not be charged unless you affirmatively accept the new pricing.

9. Beta Service Disclaimer

The Service is provided as a beta release. This means it may contain bugs, errors, or incomplete features and may experience downtime or data loss. You acknowledge and accept the risks of using a beta service. We recommend that you maintain backup copies of important Customer Content outside the Service.

10. Disclaimers and Warranties

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability.

Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot be excluded or limited under mandatory applicable law. If you are a consumer in the EU, EEA, or UK, you have statutory rights that prevail over this section.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Neither party will be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, even if advised of the possibility of such damages.
  • Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amounts you paid to us in the 12 months preceding the event giving rise to the claim, or (b) one hundred euros (€100).

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. If you are a consumer in the EU, EEA, or UK, your statutory rights are not affected.

12. Indemnification

If you are a business user, you agree to indemnify, defend, and hold harmless Zappwise AB, and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • Your Customer Content.
  • Your use of the Service in violation of these Terms or applicable law.
  • Your violation of any third party's rights.

This indemnification does not apply to consumers to the extent such indemnification is prohibited by applicable consumer protection law.

13. Termination

13.1 By you

You may stop using the Service and close your account at any time by contacting us or using the account settings in the Service.

13.2 By us

We may suspend or terminate your access to the Service, with or without notice, if:

  • You materially breach these Terms.
  • Your use of the Service creates a security or legal risk for us or other users.
  • Required by law or by a competent authority.
  • We discontinue the Service (with reasonable advance notice where practicable).

13.3 Effect of termination

Upon termination, your right to use the Service ends immediately. We will retain Customer Content according to our Privacy Policy and may delete it after a grace period. Provisions that by their nature should survive termination (including ownership, disclaimers, limitations of liability, and dispute resolution) will survive.

14. Changes to the Service or Terms

We may modify the Service or these Terms from time to time. For material changes to these Terms, we will provide reasonable advance notice (typically at least 30 days) by email or via a notice in the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the changes, you may close your account before they take effect.

15. Governing Law and Dispute Resolution

15.1 Governing law

These Terms are governed by the laws of Sweden, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15.2 Jurisdiction

Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Stockholm, Sweden.

15.3 Consumer protection

If you are a consumer residing in the EU, EEA, or UK, you may bring proceedings in the courts of your country of residence, and you benefit from the mandatory consumer protection laws of that country to the extent they are more favorable than these Terms. The European Commission's Online Dispute Resolution platform is available at https://ec.europa.eu/consumers/odr.

16. General Provisions

16.1 Entire agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific features, constitute the entire agreement between you and us regarding the Service.

16.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.

16.3 No waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

16.4 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, with notice to you.

16.5 Force majeure

Neither party is liable for any failure or delay in performance caused by events beyond their reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, or failures of internet or telecommunications services.

17. Contact

Questions about these Terms? Contact us:

Zappwise AB
Email: legal@zappwise.com
Norrsunda Skoby 126, 195 95 Rosersberg, Sweden